Who is Biz IT Alignment?
Biz IT Alignment is a vendor independent consulting firm specializing in accelerating Service Provider Enablement for IT organizations by defining, costing, deploying and managing IT services that measurably align with the needs of their business customers.
What are the Market Challenges that Biz IT Alignment Addresses?
Due to the IT portion of business budgets growing exponentially, it has become critical for business executives to get control over their IT spend and the value for their IT dollar.
To address this critical need a model must be put in place to enable business units to work with their IT service providers by leveraging a services portfolio which reflect business demand, delivers predictable outcomes, and can be purchased "by the drink". And like any mature service in the marketplace, that cost per "drink" (referred to as unit price) should be proportional to the value of service selected. This desired model must also provide a simple yet effective service selection process for matching the requirements of unique business requests to the standard service options which best deliver balance between cost, risk and quality.
Biz IT Alignment refers to this desired state as the "Service Provider Model (SPM)". Businesses today need their IT suppliers to deliver like true Service Providers. As business units recognize this need, they are then faced with the million dollar question: "Does this Service Provider capability exist through our internal IT organization; or do we have to look to outsourcing; or is there some combination of the two?" This question is driving strategic direction for a rapidly growing number of IT organizations across the globe.
Biz IT Alignment brings extensive experience to our clients to not only answer this million dollar question, but to design, deploy, transition to, and even manage within this mature Service Provider model.
What Specific Problems does Biz IT Alignment Solve?
- Inability to quantifiably rationalize IT investment to business demand
- Poorly defined services or no defined services at all
- Lack of visibility into the true cost of IT services being delivered
- Inefficient process for aligning business requirements to the "best fit" services
- Lack of service performance monitoring and reporting
- Ineffective or non-existent IT service demand forecasting
- Lack of predictability of IT service delivery results
- Lack of mature policy and process pertaining to IT service delivery and support
How does Biz IT Alignment address these Problems?
Biz IT Alignment delivers projects and contracts in which the client's desired outcomes are explicitly defined and agreed upon prior to engagement. Each project SOW or contract is created to clearly articulate project deliverables, the project delivery process, project scope, work effort impact on client resources and project cost. The terms within this SOW empower our clients to drive maximum delivery performance from each engagement with Biz IT Alignment.
Biz IT Alignment provides the following standard services
- Service Provider Design Services
- Service Provider Deployment Planning
- Service Provider Deployment
- Service Provider Transition Services
- Service Provider Subscription Services
- Service Catalog Development and Deployment
- Comprehensive Baseline Costing of IT Services
- Service Level Management and IT Financial Management Process Engineering and Deployment
Who are the customers of Biz IT Alignment?
The profile of the Biz IT Alignment customer is any IT organization or function that is looking to make the transition from a team of engineers reactively delivering technology solutions on a one-off basis, to a service provider who proactively partners with their customers to deliver predictable business-relevant outcomes.
About Biz IT Alignment
Vision
- Customers realize desired value for their services dollar where "value" is explicitly defined by the customer prior to engagement
- The realization of this value occurs at an accelerated rate
- To attain revenue growth and profitability targets through controlled growth
- To have employees experience job satisfaction consistent with the vision, mission, and values of the firm
- To positively impact the commonwealth through the existence and direct contributions of the firm
Mission
The mission of Biz IT Alignment is to accelerate Service Provider Enablement and thus our clients' "time to value", through the deployment of proven service delivery methodologies, tools and the industry's best consultants.
Core Values
- To foster a culture of hard work, innovation, and passion for the sole purpose of delivering client satisfaction at a reasonable cost
- A balance of integrity such that Biz IT Alignment is always doing the right thing for the client, our employees, and the commonwealth.
